You can track your courier by using the tracking ID shared at the time of booking. Enter the tracking number on the Kaibox tracking page or contact our customer support team for assistance. Our support team will help you with real-time status and delivery updates.

To become a Kaibox partner, visit the Partner Application section on our website or fill out the partnership inquiry form on the Contact Us page. Our onboarding team will review your application and connect with you to explain the VHF, BHF, or DHF partnership models.

Kaibox offers multiple services under one network, including courier and logistics services, FMCG distribution, utility bill payments, recharge services, e-governance services, and local delivery support through retail partners and field agents.

If you face any issue with delivery, billing, or service quality, you can raise a complaint by contacting customer support via phone or email. Please share your order or reference ID to help us resolve the issue faster.

FMCG orders can be placed through authorized Kaibox retail partners or by contacting our local hub team. For bulk or business orders, please reach out through the Business & Enterprise contact option on the Contact Us page.

Kaibox customer support is available from Monday to Saturday, 9:00 AM to 7:00 PM, excluding public holidays.

Once you submit the contact form, our team typically responds within 24 business hours. Partnership and business inquiries may require additional verification time.

Yes, you can visit our registered office during working hours. However, we recommend contacting us in advance to ensure the relevant team is available to assist you.